Last week I attended the AAA Marketing/IT conference. It is an annual conference to cover ideas and trends going on in the world of marketing and information technology. This year, the conference was held outside of Phoenix near Chandler. The Wild Horse Resort held host.
The last conference was held 18 months ago in Boca Raton, Florida. The main message then was social, social, social. Twitter and Facebook were becoming good and powerful tools by which to push marketing messages. They are new ways to reach current customers and a new audience. For technologists, the social sites can be a headache with their increase in network traffic. Nearly every workshop was related to using social, leveraging social, accessing social and using social.
Time frames on the Internet move quickly. The short 18 months between conferences have lead to the latest trend: mobile. The discussion of mobile in all its facets was the main idea of the conference, repeated over and over. Experts from Google spoke on using mobile to reach the younger customers and the importance of knowing what kind of device is being used to access your website and what time of day it is. Adaptive design is a must on your website. If customers have a bad mobile experience on your site, it is very difficult to get them back.
The use of a mobile application is another way to access the customer. It must allow the user to be flexible and use it in ways intuitive to them. Make the customer work too much on using your mobile application and they will remove it. It too needs to take location and time of day into account. It must adapt. It must keep their attention.
The age of mobile is here. Smartphone sales have outpaced desktop computers for the last few years. This year, the number of smartphones on the Internet will be greater than number of desktop computers. More and more of your customers will access your web site from mobile devices of various types: phones, tablets and phonelets. They come in different sizes and every user on them expects to use your site within the proper context of their device.
Get mobilized or get left behind.